*According to your rental agreement, all requests for maintenance on the property must be sent to our office in writing or by the below e-mail form. Such requests must include property address, work requested, tenant’s name, and a daytime phone number where the tenant can be reached. Such requests authorize Sun Rock Property Management and/or their maintenance vendors to enter the property.
Terms and Conditions
* If the maintenance requested is determined that the damage or problem reported has been caused by the tenant or a guest of the tenant, the tenant will be responsible and billed for the charges.
* If a vendor and/or maintenance technician schedules an appointment with the tenant and the tenant fails to keep the appointment, the tenant will be billed for the service call and charged for the missed appointment.
* If a vendor and/or maintenance technician is turned away upon arrival to make repairs, the tenant will be billed for the service call.
* We strive to complete maintenance requests within 72 hrs. If you require an appointment please supply us with a day and time. If you are unable to meet the vendor within 72 hrs. you will need to submit a new written maintenance request.
* Tenant should check lease prior to making request to insure that the tenant is not requesting something that is in fact the tenant’s responsibility. If it is found to be the tenant’s responsibility, the tenant will be billed for the charges.
*This form must be filled out properly in order for a work order to be processed.
I understand that by clicking “Send” I agree to the terms and conditions above and give permission for a third party maintenance vendor to check out a key to the address listed above.